Development and Implementation of On-Boarding Program for New Hires
Company: Mid-size professional services company with multiple locations in the U.S.
Goals:
Continuity in on-boarding of all newly hired employees in all locations
An infrastructure to support a “ready to work on day one” model
Reduce time spent by new employees to become fully productive
Measure impact of on-boarding program on new hire assimilation and retention
Process:
Identify basic, immediate needs of all new hires irrespective of work location
Create e-tools for new hires to complete required paperwork prior to start date
Coordinate actions of various departments (i.e., employee data, security identification, computer equipment, and work location logistics) to ensure new hires are “ready to work on day one”
Identify areas of support needed by new hires to begin to work effectively
Educate managers and co-workers on their roles and responsibilities regarding new hires
Create survey to measure effectiveness of on-boarding program
Deliverables:
Flowchart of each department’s actions to create a unified “ready to work on day one” process
Comprehensive orientation program via on-line website
Orientation Road Map to guide new hires
Tips for Success for Managers and New Hires
Personal Action Plan for New Hires, appropriate to their position, for their first year in company
Training Videos for New Hire Buddies and Managers on their role in on-boarding program
On-line survey for new hires and managers
Results:
Positive impact on new hires via video of senior leaders thanking them for joining the company
New hires in all locations received consistent information (e.g., company values, expectations, policies)
The “ready to work on day one" model showed managers where processes were efficient and what caused delays; adjustments were made accordingly
Employees at all levels are aware of what to expect during their first year with the company
New Hire Feedback Survey at the 90 day mark enabled managers to intervene and act on issues
Company was able to measure "time to productivity" for new employees
SeeChange LLC 
