Retention Analysis and Development of Career Management Program 

Company:   Public US-based company of 4,000 employees, with global locations

Goals: 

• Create work environment with transparent career opportunities that are valued by employees

• Help company show a return on its employee development investment

• Reduce risk of avoidable employee departures that could potentially disrupt service delivery and reduce productivity 

Process:

• Analyze turnover statistics and determine percent of departures compared to industry

• Identify reasons for departures (voluntary vs. involuntary, avoidable vs. nonavoidable)

• Identify highly valued employees and assess their departure risk; develop a customized intervention

• Develop tools for employees and managers to discuss career goals and progression

• Implement communication program to create awareness of actions to retain high performers

Deliverables:

• A managers' communication calendar describing key reasons the company is a great place to work

• Webinars designed to give employees clarity about promotion criteria, how pay decisions are made, the value of company-provided benefits, and rewards and recognition programs

• Designated Career Management resource area on intranet:

• Manager-Employee Discussion Guide to facilitate conversations regarding growth and development:

Results:

• Increase in “above and beyond” employee recognition

• Overall performance ratings higher than previous year for mid-level positions

• Increased retention in key mid-level positions

• Increased rate of candidate referrals by employees