Creating a Manager Development Program
Company: Mid-size company integrating managers from multiple acquired companies
Goals:
Process:
Identify metrics influenced by manager behavior (e.g., goals achieved, staff promotions, staff turnover)
Assess the proficiency of people managers at various levels in the organization
Develop programs to increase awareness and develop / strengthen people management skills
Deliver training programs to managers
Create survey and baseline metrics to measure change
Deliverables:
Program available in 60 minute modules accessible via webinar or as full day instructor-led classes
Self awareness tool for managers to identify their interpersonal style and its affect on their managerial behavior
Training modules on managing employee work and performance: e.g., motivation; delegation; expectations; assessing employee skill, willingness, and ability; meaningful feedback; and performance counseling
Training modules on managing the employee’s relationship with the organization: e.g., employee’s performance as it affects organization’s goal achievement; collaborative behavior; relationship building, professional development, and career advancement.
Personal Action Contract for managers to identify areas to strengthen in six weeks following training
Results:
Created a standard benchmark for manager performance across organization
Minimized disruption to productivity by providing new managers with guidance about expectations
Managers accessed training at times convenient to their schedule without interruption to work
Company demonstrated commitment to employee development for minimal cost
Employees have tangible program to prepare them for movement into upper management
Baseline metrics established to measure impact of manager development program over 12 month period
SeeChange LLC 
